Conversation flow
Menus, questions, validation, error handling and a way back. Customers should not get stuck.
MATVII / TELEGRAM BOTS
Fewer repeat questions. Easier bookings.
A Telegram bot for appointments, common questions or order status checks. We start with a real customer conversation and build a clear, useful flow around it.
Automate a clear, repeatable task
A bot can help when customers repeatedly choose a service and time, ask for an order update or need the same answers. It should also make it easy to reach a person when the question is outside the flow.
What we can build
Booking or support
Booking can cover services, schedules and cancellations. Support can cover FAQs, status checks and a manager handoff. We choose the flow you need.
Data & deployment
Agree the source of schedules or orders, hosting and access. Test the flow and hand over operating instructions.
DEMONSTRATION CONCEPTS · INTERACTIVE
Try it first
FORMA / Booking bot
Choose a service, specialist and time; explore the test calendar.
Try the demo →
TIHO / Support assistant
Explore FAQs or check sample orders 1024–1026.
Try the demo →These are interactive web demonstrations of bot flows, not live Telegram bots. The actual bot, database and notifications are connected as part of a commissioned project.
What to share first
Share 5–10 typical customer questions, a service list or a sample order. Explain who handles these requests now and where the information is stored.
From a conversation to launch
- 01
Agree the task
Confirm features, price, timing and any separate expenses.
- 02
Review and refine
Try the design and key flow in a working preview.
- 03
Test and launch
Check on mobile, connect the domain and agreed services.
Common questions
Does the bot need AI?
Not always. Reliable button-based flows are often enough for booking and common answers. AI features are considered only where useful, with costs agreed separately.
Where will bookings and orders be stored?
In an agreed database, CRM or other data source, not in public bot code. We define access and recovery needs at the start.
Are there ongoing costs?
Hosting, external services and maintenance may have recurring costs. We agree one-off and ongoing expenses separately before work begins.
Have a task in mind?
Tell me what you offer and which customer action you want to simplify. We can work out the scope together.